Gift certificates can be used to purchase any items available on DormSmart.com except other gift certificates. Gift certificates are in U.S. dollars. Gift certificates cannot be used or redeemed anywhere except on the Site. Gift certificates cannot be used or redeemed without the authorized claim code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and are not refundable. Any purchase less than the value of a gift certificate causes the unused balance to be placed in the account of the gift certificate recipient for use in a future transaction. Any purchase exceeding the value of a gift certificate requires the use of a valid credit card or DormSmart.com payment option to complete the transaction. Gift Certificates do not expire. We reserve the right to change the gift certificate terms and conditions from time to time at our sole discretion.
All notices from DormSmart.com, L.L.C. to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to DormSmart.com, L.L.C. shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at 1401 S Walton Blvd. Suite 9-143, Bentonville, AR, 72712-2681. Delivery shall be deemed to have been made by You to DormSmart.com, L.L.C. five (5) days after the date sent.
All items on this website are new and covered under their manufacturer’s warranty. If you have misplaced your warranty, please contact us or contact the manufacturer directly.
So you've finished the checkout and payment process and are wondering... What happens next?
Step 1: Order Confirmations / Receipts
You will receive two order confirmations / receipts for your order. An order confirmation from DormSmart.com and a receipt from PayPal, our payment processor. Rest assured, your items will be shipped to the "Ship To Address" you entered during checkout and listed on your “DormSmart.com” order confirmation.
Step 2: Order Processing
Our manufacturers process orders Monday through Friday, excluding holidays. If your order is received before 11:00 a.m. EST, your order begins processing that day. Orders received after 11:00 a.m. EST begin processing on the next business day, most often earlier. It is our goal to get your order to you as quickly as possible.
If you paid by eCheck... your order will process and ship when the funds clear. It can take several business days for your eCheck transfer to complete. The funds are not available to DormSmart during that time, (generally 4 business days in the US).
If you purchased a gift certificate... unless US Mail was requested for delivery, all gift certificates are automatically emailed to the designated recipient at the time of purchase. Please note that spam filter settings, at times, place the gift certificate in the junk email folder.
If you purchased via our Free Online LayAway Program... your order will process and ship upon receipt of the final payment (4th installment).
Step 3: Ship Times
To reduce our carbon footprint and yours, the vast majority of DormSmart’s inventory ships direct from the manufacturer. The estimated ship time is always listed on the product page. We will send you tracking information for each item in your order. Rest assured, if there has been a change to the ship time, DormSmart.com will contact you as soon as possible. We make it our job to track each and every item in your order until it reaches its final destination.
Because we want to earn your trust and continued business...
We want you to call us at 1-877-616-DORM (3676) or contact us with any questions or concerns. Really... we don't mind talking on the telephone. If we miss your call, just leave us a message with your name, order number, and a call back number and we'll get back to you quickly.
Additionally, you can login to your account at any time to check the status or details of your order.
IF WE MADE AN ERROR IN YOUR ORDER OR YOU RECEIVED A DEFECTIVE PRODUCT:
Please notify us immediately, just contact us or call 1-877-616-DORM (3676). We will work quickly to remedy the situation at no cost to you, our customer.
FOR ALL OTHER RETURNS (NON-DEFECTIVE PRODUCTS):
If you need to return a non-defective product, for any reason, just contact us or call 1-877-616-DORM (3676), we are happy to assist you. Customer is responsible for ensuring their return is received and all return shipping costs for non-defective products. We suggest shipping your return via a shipping method in which you can track your shipment and provide that tracking information to DormSmart to ensure a speedy refund. Product returns must be received within 30 days of receipt of product by customer in unused condition, in its original packaging, for a refund of purchase price less DormSmart.com's actual cost to ship the product to the customer and any actual handling charges. (Notice: DormSmart only charges a handling fee if the manufacturer shipping the product charges a fee for processing/handling the return. A handling fee will never exceed 10% of the purchase price.).Refunds will be posted within 5 business days of receipt of returned product. A RMA is required for all product returns. To protect your privacy and ensure a speedy return, please provide the email address you used to place your order and the order number when requesting a RMA.
IMPORTANT NOTICE ABOUT CUSTOM PRODUCTS:We are unable to refund custom made products, as noted in each custom product's description, so be sure to ask questions prior to purchasing. If a custom product is defective, please contact us immediately or call 1-877-616-DORM (3676) so that we can arrange to have it returned for inspection and replaced. Defective custom products must be received within 30 days of receipt and require a RMA.
"...At DormSmart.com we believe in keeping our prices as low as possible. Therefore, we have made the decision NOT to pad our prices to include free returns, like many retailers. The amount of returns we receive are so few that it really isn’t fair to you, our customer, to bear the cost of all returns. Think of it this way… if you drive from home to a physical storefront to purchase a product then drive back home only to decide that product isn’t for you… you still have to drive back to the storefront where you purchased the product to return it then drive back home again. More than likely your trip to the physical storefront cost more in gas, carbon emissions, and your time… so choose to shop DormSmart..."
DormSmart.com, L.L.C., only charges sales tax for merchandise ordered on this website and delivered within the State of Arkansas. Sales tax is calculated based on the applicable Arkansas State and Local Sales Tax Rates.
Just provide your personal package delivery "ship to" address provided by your college or university mail center. While we are unable to guarantee exact delivery dates with USPS Priority Mail, UPS Ground, or Fedex Ground, with advance planning (check the manufacturer ship time on the product detail page) we will do our VERY best to ship your products to be delivered on or near your desired delivery date. Custom products may take longer due to production schedules beyond our control. Please contact us with any questions or concerns.
Where & How We Ship...
All shipments within the contiguous US 48 states are shipped free using either USPS Priority Mail, Fedex Ground, or UPS Ground.
Special Checkout Instructions for International Customers:
For Customers Outside the US but Shipping to the US 48 Contiguous States: If you are a student residing outside the US but planning to attend school within the 48 contiguous US States, just use your "campus ship to address" as your billing and shipping address when registering with DormSmart.com during checkout. Once you are directed to our payment processor (this happens when you confirm and submit your order)... you'll need to use your actual billing address on file with your credit card company or PayPal Account to make payment. Don't worry ... we'll be sure to ship it to your US campus address.
For Shipments to HI, Alaska, Outlying US Territories and International Locations: These shipments are handled by our partner, Bongo (additional charges apply to these shipments), read on...
We have partnered with Bongo International Parcel and Mail Forwarding to service our customers in AK, HI, Outlying US Terrorities, and International locations.
Bongo International provides its customers with their very own mainland US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own mainland US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
Click Below to Get Started!
Shipping Notices:
The risk of loss and title for all merchandise ordered on this web site passes to the purchaser when the merchandise is delivered to the shipping carrier. Shipping insurance is provided on all items. Please inspect all packages for damage upon delivery and notify us immediately at contact us or 1-877-616-DORM (3676) so we can get the matter resolved quickly.
If you paid by eCheck... your order will process and ship when the funds clear. It can take several business days for your eCheck transfer to complete. The funds are not available to DormSmart during that time, (generally 4 business days in the US).
If you purchased a gift certificate... unless US Mail was requested for delivery, all gift certificates are automatically emailed to the designated recipient at the time of purchase. Please note that spam filter settings, at times, place the gift certificate in the junk email folder.
If you purchased via our Free Online LayAway Program... your order will process and ship upon receipt of the final payment (4th installment).
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Customer service is available Monday thru Saturday from 9:00 a.m. to 7:00 p.m. CST by calling 1-877-616-DORM (3676). Or, we can be reached by email 24/7 contact us.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors.
Information, including product pricing and availability, may be changed or updated without notice. DormSmart.com, L.L.C. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if DormSmart.com, L.L.C. believes that customer conduct violates applicable law or is harmful to the interests of DormSmart.com, L.L.C. and its subsidiaries.
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