The following terms and conditions apply only to the use of and transactions conducted through this website (www.dormsmart.com).

Copyright

All content appearing on this Web site is the property of: DormSmart.com, L.L.C. Copyright © 2009-2013 DormSmart.com, L.L.C. All rights reserved. As a user (meaning shopper), you are authorized only to view, copy, print, and distribute the documents on this Web site so long as (1) the printed document is used for informational purposes only not commercial purposes, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2013 DormSmart.com, L.L.C. All rights reserved. Any other use of our content is unauthorized without express written permission from DormSmart.com, L.L.C.

Gift Certificate Terms

Gift certificates can be used to purchase any items available on DormSmart.com except other gift certificates. Gift certificates are in U.S. dollars. Gift certificates cannot be used or redeemed anywhere except on the Site. Gift certificates cannot be used or redeemed without the authorized claim code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and are not refundable. Any purchase less than the value of a gift certificate causes the unused balance to be placed in the account of the gift certificate recipient for use in a future transaction. Any purchase exceeding the value of a gift certificate requires the use of a valid credit card or DormSmart.com payment option to complete the transaction. Gift Certificates do not expire. We reserve the right to change the gift certificate terms and conditions from time to time at our sole discretion.

Legal Notices

All notices from DormSmart.com, L.L.C. to You may be posted on our website and will be deemed delivered within thirty (30) days after posting. Notices from You to DormSmart.com, L.L.C. shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at 1401 S Walton Blvd. Suite 9-143, Bentonville, AR, 72712-2681. Delivery shall be deemed to have been made by You to DormSmart.com, L.L.C. five (5) days after the date sent.

Manufacturer’s Warranty

All items on this website are new and covered under their manufacturer’s warranty. If you have misplaced your warranty, please contact us or contact the manufacturer directly.

Order Processing Information

So you've finished the checkout and payment process and are wondering... What happens next?

Step 1: Order Confirmations / Receipts

You will receive two order confirmations / receipts for your order. An order confirmation from DormSmart.com and a receipt from PayPal, our payment processor. Rest assured, your items will be shipped to the "Ship To Address" you entered during checkout and listed on your “DormSmart.com” order confirmation (disregard the "Ship To Address" on your PayPal receipt).

Step 2: Order Processing Times

Our manufacturers process orders Monday through Friday, excluding holidays. If your order is received on a business day before 11:00 a.m. EST, the order begins processing that day. Orders received after 11:00 a.m. EST begin processing on the next business day, most often earlier. It is our goal to get your order to you as quickly as possible.

Cancellation Notice...

We understand that sometimes you just change your mind. However, once an order begins processing with the manufacturer for shipment, it cannot be cancelled. It will have to be handled as per our Return Policy. So if you change your mind, let us know as soon as possible.

If you paid by eCheck...

Your order will process and ship when the funds clear. It can take several business days for your eCheck transfer to complete. The funds are not available to DormSmart during that time, (generally 4 business days in the US).

If you purchased an email gift certificate...

It will be automatically sent to the designated recipient's email address at the time of purchase. Please note that spam filter settings, at times, place the gift certificate in the junk email folder.

If you purchased via our Online LayAway Program...

Step 3: Ship Times

We want you to contact us with any questions or concerns. We don't mind talking on the telephone or responding to messages. If we miss your telephone call because we are assisting other customers, just leave us a message with your name, order number, and a call back number. We'll get back to you quickly and give you the same amount of personal attention. We want you to feel comfortable.

Additionally, you can always login to your account at any time to check your order status, track shipments, request a return, even contact us using your personal message center which provides you with a written record.

Privacy Policy

Your privacy and trust are important to us at DormSmart.com. Please click here to view our detailed Online Privacy Policy.

Product Origin (USA Made Or Import)

We understand that shoppers want to know the origin of a product, specifically whether or not it is made in the USA. Team DormSmart does our very best to accurately obtain and provide this information as a value added service to our shoppers. However, from time to time, manufacturers change their processes and there may be a delay in relaying that information to their retailers. Be advised that DormSmart updates product listings as soon as we are notified of the change. While it is rare that a product listing becomes outdated, concerned shoppers are encouraged to contact us prior to purchasing to confirm the product origin. We guess could be spin words to prevent outrageous claims of “false advertising” but we prefer to think our shoppers appreciate the fact that we always try to go above and beyond for them.

It is important to note that DormSmart.com only carries products that are made in the USA or imported by a US based distributor who creates jobs across America, meaning we do not directly import products that cut out American jobs or fail to support small businesses across America (the backbone of America’s economy).

Return Policy

If you received a damaged or incorrect item, we will take care of it... just read If Your Shipment is Damaged.

For all other items, we offer a SIMPLE 30 DAY RETURN POLICY. We will refund your order total, less our actual cost of shipping and handling to your original payment source. Please be aware of the following details about returns:

• A return merchandise authorization (RMA) is REQUIRED of all returns.
• Returns MUST be received within 30 days of delivery (check your tracking number). Issues arising beyond 30 days are subject to the manufacturer warranty.
• All return requests MUST be in writing (see To Request a Return below).
• For items that shipped free, our original shipping costs will be deducted from your refund.
• Returned items MUST be in new condition, unassembled, and in the original packaging, no exceptions.
• You are responsible for the cost of shipping and tracking your return to the designated warehouse.We DO NOT offer free returns because the actual cost of “Free Returns” has to be factored into the overall product pricing for ANY retailer. We believe it would be unfair to increase pricing to all shoppers for another shopper’s purchase decision.
• We are unable to accept returns of custom made, personalized, perishable, used, laundered, or soiled products.
• Refunds are made to the original payment source (i.e. credit card, PayPal, bank draft) once returned item(s) are received and inspected. Please be advised that once DormSmart releases the funds back to your original payment source, we have no control over how long it takes them to credit those funds to your account. If you have questions regarding your bank or credit card company's policy regarding credits or deposits you must contact them directly. For security reasons, they will not discuss your account with DormSmart.

To Request a Return:

• Login to your account.
• Under Order Status select "View Details"
• Select "Request New RMA"
• Complete Form & Submit - Be sure to provide details in the comments section.
• We will provide you with a Manufacturer RMA and Shipping Address (typically 2 business days).

If Your Shipment is Damaged

Our goal is to ensure your complete satisfaction. If you receive a damaged product or incorrect item in your order, please notify us within 7 days or sooner by calling 1-877-616-DORM (3676) or login to your account and leaving us a detailed message, including the best way to reach you. We will work quickly to remedy the situation at no cost to you.

Sales Tax

DormSmart.com, L.L.C., only charges sales tax for merchandise ordered on this website and delivered within the State of Arkansas. Sales tax is calculated based on the applicable Arkansas State and Local Sales Tax Rates.

Shipping & Delivery

Campus Direct Shipments

Just provide your personal package delivery "ship to" address provided by your college or university mail center. While we are unable to guarantee exact delivery dates with USPS Priority Mail, UPS Ground, or FedEx Ground... with advance planning we will do our VERY best to ship your products to be delivered on or near your desired delivery date. Remember to check with your school housing office regarding... if, when, and where packages may be delivered to your campus. Please contact us with any questions or concerns.

Rush Shipments

All shipments within the 48 US States are shipped free using either USPS Priority Mail, FedEx Ground, or UPS Ground.

Shipments to APO/FPO Addresses

Unfortunately, our manufacturers are unable to ship to APO/FPO addresses at this time. We are attempting to come up with a solution to serve our troops.

Shipment to HI, Alaska, Outlying US Territories & International Locations

These shipments are handled by our partner, Bongo (additional charges apply to these shipments), read on...

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Store Hours

We are an online store so you can shop anytime. Customer satisfaction is important to us and we know getting your college dorm supplies is important to you. That's why we've implemented several methods to reach Team DormSmart.

• You can login to your account 24/7 to check the status of your order, track your shipments, request a Return Authorization (RMA), or use the message center to send messages to and retrieve messages from Team DormSmart. Your account creates a personalized customer center specific to your transactions and a record of all communications.
  
  
• You can call us Monday through Friday from 9:00 a.m. to 6:00 p.m. CST or Saturday from 9:00 a.m. to 1:00 p.m. CST at 1-877-616-DORM. Because we choose to give each customer personalized attention from one of our staff or interns located here in the USA, you may be asked to leave a detailed message during peak dorm season. Rest assured we will get back to you within the business day, giving you our full attention as well; OR
  
  
• You may use our contact us form 24/7.

Regardless of the method you choose, you will receive the same personalized attention. Remember to provide as much detail as possible such as your order number, the email address used to place your order, the nature of your request, and the best way to reach you.

Textbook Rentals & Sales

All textbook rentals and sales are powered by BookRenter.com and are subject to the policies of our Textbook Rental & Sales Website located at:

http://dormsmart.bookrenter.com

Textbook Rentals & Sales must be made separately from DormSmart.com.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors.

Information, including product pricing and availability, may be changed or updated without notice. DormSmart.com, L.L.C. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if DormSmart.com, L.L.C. believes that customer conduct violates applicable law or is harmful to the interests of DormSmart.com, L.L.C. and its subsidiaries.

Tech Support for Shoppers

I'm Unable to Receive Emails from DormSmart.com or Login to My Account

If you are unable to login to your account and are not receiving emails from DormSmart.com, about 99.999% of the time, this means:

• Your email address may have been incorrectly inputted when registering or placing your order; OR
  
  
• Another email address was used at the time you placed your order.

Either way, please use the Contact Us Form to provide the correct email address so that we can validate your email and/or make any necessary corrections inside your account. Please include identifying details such as your name, a phone number where you can be reached, the address you used when placing your order, the order number or amount... DO NOT register as a new user.

Also, be sure to add customerservice@dormsmart.com to your approved senders list in your email software so our messages are not forwarded to your Junk/Spam email folder or rejected by your ISP.

I'm Unable to Checkout

There are a number of reasons this may occur:

1. Are you selecting the "Enter Payment Next Page" button at the bottom right of the checkout page to complete the process?
   
   
2. Have you cleared your browser cache recently?
   
   If not...
   
   • Logout of your account;
     
     
   • Clear your cache;
     
     
   • Login to your account;
     
     
   • Scroll down to Saved Carts;
     
     
   • Select Continue Order.
     
     
3. If using IE9, did you try switching to compatibility mode? To do so just click on the broken paper image on your address bar, refresh your browser, then try again.
   
   
4. Are you receiving a message from our credit card processor stating they are unable to use your current funding source? This can occur for two reasons, your credit card company is denying payment OR you have previously registered your credit or debit card under a PayPal account. In the latter instance, PayPal is attempting to protect you from fraud. This in no way is related to DormSmart.com so you will need to contact PayPal directly at 1-888-215-5506 to have your credit card unlinked. Doing so will prevent this problem from occurring again when you shop with other retailers online who use credit card processing services by PayPal.
   
   
5. If all else fails, contact us and we will be happy to send an electronic invoice so that you can make payment on line.